Privacy Policy

1. Introduction
We at CINNAMON, safeguard your privacy very seriously. We have created this Privacy Policy in order to better familiarize you with the information we collect from current and potential hotel guests and web site visitors, and the manner in which we use this information to better serve the needs of our guests.

2. What is defined as Personal Information?
The term "Personal Information" refers to any information that can be used to identify you as an individual. It can include, among other things, your name, address, age, gender, personal financial history and social insurance number.

3. How is Personal Information Collected?
Reviewing Our Web Site (cinnamonhotels.com)

• Initially Upon Contact with Our Web Site
  When you visit our web site, you are initially given a "cookie", and your computer is assigned and ID number. A cookie is a commonly used device that tracks an individual user’s preferences, and is capable of enhancing your visit to the site. Cookies allow us to provide a customized experience without the visitor having to remind us of his or her preferences each time she or he visits our site. Our cookies do not contain any personally identifying information. CINNAMON cookies also do not follow visitors when traveling on the Internet after leaving the CINNAMON Hotels & Resorts web site.
  
  We also use cookies to collect and maintain aggregate web site data (such as the number of visitors to a particular site), which helps us see which areas are popular with our users and which are not. Among other things, this helps us improve and update the site, based on such data as total number of visitors and pages viewed.
  
  If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. Visitors should understand, however, that rejecting cookies will effect your ability to benefit from the conveniences afforded by the use of cookies, and you will not be able to use certain customization features associated with creating a user profile.
  
  Once you have visited our web site and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit our web site. Despite the fact that you remain anonymous until you enter personal information in the web site, the ID number allows us to log your session, so that we may better assist you should you need some individualized service or support. Once you enter personal information on the web site, we associate your ID number with your contact information so we can recognize you on a future visit. We also use it to keep track of information that appears to be of particular interest to you.
  
  
• While Browsing Our Web Site
  While in the process of browsing our web site, you also provide us with information that does not reveal your personal identity eg: what type of destination you're seeking information about. We use this aggregated, anonymous data mainly for editorial purposes, but we do not connect it to any Personal Information, such as your name or address.
  
  While you explore our web site for the information that interests you, you may wish to put in a specific "Information Request" about one of our hotels or resorts, or you may wish to participate in one of our on-line surveys or promotions. To respond to this request or to participate in our various programs, we may ask you for Personal Information, such as your name, zip/postal code, e-mail address, and phone number.
  
  In the event you choose to provide us with this information, we will only use it for the purpose we have specified to you. We will only e-mail you if you want us to, and you can choose a number of alternate methods by which to receive a reply to a request. Your transmittal of your personal data shall constitute your acknowledgement and agreement to the terms and conditions contained in this Privacy Policy. If you are uncomfortable providing this information over the Internet, you can always call Reservation office for more details. If you wish you could also submit your e-mail address in order to be placed on a subscription list or to receive other information. You will be placed on these lists only when you indicate your desire to be included. In deciding whether or not to join such lists, please note that they are only used for internal purposes – we do not sell or rent our lists to anyone. In the event you choose to join one of our lists, you may ask to be removed from the list at any time. Visitors will always have the ability to accept or decline any form of communication from CINNAMON Hotels & Resorts.

4. What information is not secure?
It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the Contact us section of our web site). We recommend that you do not include any confidential information (i.e. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any confidential information.

Finally, We cannot expressly warrant the operation of the reservation web site and/or matters relating to its security once you log on, as it is not our site. To be prudent, please be sure to always close your browsers when you are done using the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, since while you are logged on it is easier for someone to attempt to get access to your profile.

5. Why is Personal Information collected?

• To Provide Superior Customer Service
  Personal Information is collected to assist us in making your reservation and providing the services you request at any of our properties, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arose from your stay with us.
  
  Furthermore, by keeping certain Personal Information on file, such as information regarding guest history and itemized spending, former guests have the ability to confirm prior transactions and reconcile statements or invoices.
  
  
• To Keep Our Guests Informed
  We may also use this Personal Information to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are under contract with us and must agree that guest information will never be sold, rented, exchanged or in any way transferred.
  
  If you do not wish to receive information from us you may advise one of our hotels or send an e-mail to us.
  
  
• For Marketing Research
  Finally, we may wish to contact guests to conduct surveys or focus groups to receive your views of our properties and service delivery. Such information may be collected by a third party under contract with us and they will be required to protect your Personal Information as explained below. Occasionally we will combine information from a number of guests to better understand trends and expectations of our guests. Where this occurs, all identifiers are removed so that the aggregate information cannot be linked to specific guests.

6. What Personal Information may be provided to third parties?
Agents, contractors or third party service providers of CINNAMON Hotels & Resorts may receive your Personal Information in the course of providing services to CINNAMON Hotels & Resorts to better serve the needs of our guests. Using contractual or other arrangements, CINNAMON Hotels & Resorts ensures these parties protect your Personnel Information in a manner consistent with the principles articulated in this Privacy Policy.

We will only share Personal Information about you outside CINNAMON Hotels & Resorts without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (i.e. car rental); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property.

If we suspect any unlawful activity is taking place, we may investigate and/or report our findings or suspicions to the police or other relevant law enforcement agency.

7. How will I know if there are changes to this Policy?
If we decide to change our Privacy Policy, we will post those changes on our web site (www.cinnamonhotels.com) so you are always aware of how we treat Personal Information. Changes will not apply retroactively to Personal Information for which you have given explicit consent, which was acquired before the change to the Privacy Policy except as may be required by law. If at any point we decide to use Personal Information in a manner different from that stated in this Privacy Policy, we will notify you by letter or e-mail sent to your last known address. If you do not agree with the different way we intend to use Personal Information, you may ask in writing that we not use it in that different way. If you do not object, you will be deemed to have consented to the use of your Personal Information in the changed manner.

8. How Is Personal Information affected by business transfers?
CINNAMON Hotels & Resorts manages properties on behalf of third party owners. Guests information required for the business transaction between the guest and the property is shared with the property owner, but all other Personal Information is considered to be proprietary to us, and is not shared with property owners. If we cease to manage a particular property, all Personal Information remains with CINNAMON. Guest information that is historically shared with the property owner is retained by the property owner.

LEGAL

Note : please read these terms carefully before using this site.

These materials are provided by us, as a service to our customers and may be used for informational purposes only. By using this site, you agree to these terms. If you do not agree to these terms, please do not use this site.

Restricted license
The Contents may be downloaded and reproduced solely for personal non-commercial or internal use. This is a license and not a transfer of title, and is subject to the following restrictions: (a) the Contents may not be modified or used for any commercial purpose or public display, performance, sale or rental; (b) software Contents may not be decompiled, reverse engineered or disassembled in any manner whatsoever; (c) no copyright or other proprietary notices may be removed from the Contents; (d) the Contents may not be transferred to another person; and (e) every person downloading, reproducing or otherwise using the contents, hereby agrees to prevent any unauthorized copying of the Contents.

GENERAL NOTICE
We strive to ensure that the Contents are accurate and reliable. However, we are not infallible, and errors and/or omissions may sometimes occur. Therefore We disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this Web site and any links thereto and therefrom, including, without limitation, as to the merchantability, noninfringement of intellectual property, or fitness for any particular purpose.

We do not warrant the accuracy, currency or completeness of the Contents, including, without limitations, any information relating to prices or availability. We will from time to time revise the Contents and/or the products, services and resources described therein and reserves the right to make such changes without any obligation to notify past, current or prospective visitors of this Web site.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION AND LOSS OF INFORMATION) ARISING OUT OF THE USE OF OR INABILITY TO USE THE CONTENTS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

COMMUNICATIONS
With respect to all communications made to us including, without limitation, feedback, questions, comments and suggestions ("Communications"): (a) no right of confidentiality shall apply to Communications and we shall have no obligation to protect Communications from disclosure: (b) We shall be free to reproduce, use, disclose and distribute Communications to others: and (c) We shall be free to use any ideas, concepts, know-how or techniques contained in Communications for any purpose whatsoever, including, without limitation, the development, production and marketing of products and services that incorporate such information.

Please use Internet E-Mail only to send us non-confidential notes. Do not include confidential personal or private information. For your protection, our responses will not include any confidential information. Please do not use Internet E-Mail to send us transaction instructions. Customers who choose to send Internet E-Mail messages to us that contain confidential, private or personal information do so entirely at their own risk.

For further information, please write to :

CINNAMON Hotels & Resorts
P.O. Box 252,
77 Galle Road,
Colombo 3,
Sri Lanka.
Tel: +94 11 2437437