Best Rate Guarantee
At Cinnamon Hotels & Resorts, we thrive to create inspiring and memorable moments for you and your loved ones.
Our Best Rate Guarantee pledge ensures that you receive the lowest rate for your reservation on our platform assuring you great value for money.
Should you find a lower rate on a third party website, simply submit a claim on www.cinnamonhotels.com with the relevant reservation information along with the located lower price point and our team will get back you with the verified information and honour the lower price claim by awarding an additional 15% discount on the lower room rate.
How it Works
Make the reservationVisit www.cinnamonhotels.com to make your reservation for the hotel or resort of choice. Pick the lowest price point for the preferred room type, selecting from the multiple rates on offer.
Find the best rate onlineIf you locate a lower rate for the same reservation on a third party platform, our team will honour the lower price claim. Make sure the rate is applicable for the same hotel/resort, for same room type and same reservation dates within the next 24 hours.
Submit your claimSubmit your claim on the website along with the above-mentioned details for verification purposes.
Claim validationPlease allow our team some time to validate your claim and get in touch with you.
Awarding the Best RateIf your claim meets the terms and conditions of Cinnamon Hotels & Resorts, our team will honor your claim by arranging your stay at the lower rate. An additional 15% discount will also be ensured on the new room rate.
Do I need a confirmed reservation to submit a claim?
Yes, in order to submit a claim, you must first have a confirmed reservation booked with www.cinnamonhotels.com that is for the same hotel, same type of room, same number of guests, same dates of stay, same length of stay, same guarantee and cancellation policy, and be booked under the same conditions as the third party site. The lower rate must meet the Cinnamon Best Rate Guarantee Terms to qualify.
How long does it take for a claim to be processed?
Once a claim form has been submitted, it can take up to 72 hours for verification and approval.
What benefits do I receive from submitting a claim form, should I find a better rate online for the same reservation?
If your claim meets the terms and conditions of Cinnamon Hotels & Resorts, our team will honour your claim by arranging your stay at the lower rate. An additional 15% discount will also be ensured on the new room rate.
How can the Best Rate Guarantee be applied?
Our Best Rate Guarantee only applies to the room rate for the duration of your reservation and does not include any taxes, tariffs or fees imposed by any government authority. The rates being compared to determine if the claim is valid must both either be including taxes or excluding taxes.
When is the Best Rate Guarantee not applicable?
- When a website does not reveal the name of the hotel or room rate until the booking is made.
- When a website combines travel, entertainment, hotel and/or food and beverage components into a consolidated package.
- Packaged rates that include coupons, vouchers, parking, meals, service charge, taxes and other service amenities.
- Rates that have been negotiated by the hotel with corporations, membership rates, government rates, promotional rates etc.
Terms & Conditions
- Rate comparison should be done within 24 hours from the time of making the reservation on cinnamonhotels.com and at least 96 hours before the standard check-in time at the applicable hotel to qualify for the best rate guarantee rewards.
- Only one (1) claim can be submitted per reservation.
- Claim rewards will be applicable for up to three (3) guest rooms.
- Rate comparisons will be made net of any taxes, gratuities, or any other fees associated with the room rate, and the comparison rate must still be available and accessible by the Best Rate Guarantee agent processing the claim at the time Cinnamon validates the claim. A claim may be invalidated with any changes made to the reservation after the Cinnamon approval, including name changes. This may result in a change in rate or cancellation of the reservation.
- Please note that the claim would not be valid, if the lowest rate located on a third-party platform is the same as the brand site (www.cinnamonhotels.com).
- The rates applicable at www.cinnamonhotels.com will be applicable for this program. Certain rates do not apply to the guarantee. For example, a comparison rate does not qualify if it is not publicly available, such as negotiated corporate rates, senior or group rates, or rates available through paid memberships (i.e.: AAA), rates negotiated for extended stays, rates that have different rules such as cancellation or refund policies, or rates that include differing guaranteed custom room options.
- We do not accept package rates that include a combination of a room and travel, airfare, cruise, transfers, etc.; we cannot guarantee that room plus other components or amenities such as non-breakfast meals, tickets etc., can be applied to the reservation.
- Rates on auction websites, on sites that do not disclose the hotel brand until the reservation is completed or that require a login or specific credit card to view or book, or on sites that don’t provide an immediate confirmation (e.g., an “on request” rate) are not accepted.
- Cinnamon may deny claims where the difference between the comparison rate and the Cinnamon rate is less than $1. Rate disparities primarily attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
- Cinnamon is not responsible for any fees or other costs incurred due to the cancellation of a reservation.
- Cinnamon reserves the right to deny a claim, if it cannot independently verify the availability of a comparison rate at the time it processes the claim. Screen images of comparison offers will be used to assist with claim review procedures but will not be accepted as validation of a comparison offer.
- When multiple rates for the same hotel, reservation dates, and room type are available through a Cinnamon online channel you must reserve the lowest rate for that room type to be eligible for the guarantee.
- Cinnamon may deny claims if it believes this guarantee is being intentionally abused or manipulated to circumvent its intent.
- Cinnamon reserves the right to modify or cancel the guarantee at any time without prior notice. Cinnamon reserves the right to cancel any previously approved claim if it finds that the guest violated or circumvented these terms and conditions and to cancel and reject any other and future Best Rate Guarantee claims from any such guest. In such an event, the guest will remain bound to the terms of any bookings made on any channel, including cancellation terms.