We Cinnamon Hotel Management Ltd wish to inform you the user/visitor of this website that our Web server automatically recognizes each   user's domain name and e-mail address (when possible) when visiting our web page. 

We may collect information including, but not limited to, the domain name and e-mail address of visitors to our Web page. We may further collect the e-mail addresses of those who post messages to our bulletin board, who communicate with us via e-mail and who make postings to our chat areas. We may also collect aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. 

This information is used for internal review, used to improve the content of our web page, used to customize the content and/or layout of our page for each individual consumer and may also be shared with other organizations for commercial purposes. 

Users can subscribe to our newsletter/magazine/offers, which would be sent to them via email. 

The content of the email would vary, hotel-stay offer/event notifications etc If you do not want to receive an e-mail from us in future, please let us know by writing to us at the e-mail address mentioned above, or by calling us at the above telephone number, or writing to us at the above address. 

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you are interested in these services, please provide us with your correct name and address. If you do not wish to receive such mailings, please let us know by sending your request to us at the e-mail address above, or by calling us at the above telephone number, or by writing to us at the above address. 

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. You also may receive telephone contact from us with information regarding new products and services or upcoming events. If you are interested in these services, please provide us with your correct phone number. If you do not wish to receive such telephone calls, please let us know by sending your request via e-mail at the above address, or by calling us at the above telephone number, or by writing to us at the above address. 

 

DATA PROTECTION  

The client is required to provide full and accurate details in the form required by us in order for us to process the booking made by the client. We are not in a position to confirm or process any bookings made by the client in the event that the client does not provide such personal data as required. 

Cinnamon Hotels & Resorts confirms that all personal information provided by you will be used for the purposes of facilitating the booking/s made by you and to promote the products and services of the Company and its brand. We may provide and /or transfer such personal data to our service providers, agents and other parties as required for the purpose of facilitating the booking made by you. Such personal data will be stored for a period not exceeding 12 months. 

The client shall have the right to request from us, access to, any rectification or erasure of personal data provided to us or to restrict the processing of such data. The client shall also have the right to withdraw his/her consent for us to use the personal data at any time in writing, provided that any processing of data prior to the withdrawal of such consent shall not be rendered unlawful.  

Furthermore, the client confirms that any personal information or data he/she is sharing on behalf of another person for the purposes of the booking with us has been obtained with the prior consent of such person who has apprised himself/herself of the booking terms and conditions and privacy policy of Cinnamon Hotels and such person is aware of their rights in respect of such data provided to us. 

 

COOKIES 

This website uses cookies to ensure that everyone using this website has a great user experience. By continuing to visit this site or use our services, you are consenting to the usage of cookies for the purposes described within this policy.  Primarily, we use cookies to collect and store the information that is automatically retrieved about your computer, device and use of Cinnamon Hotel Management Ltd. Further, we use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.  

 

WHAT IS A COOKIE? 

Cookies can be described as small text files that are saved by a website on their computer or mobile device, when a particular site is visited. These small files contain basic information and it enables the website to recall the users’ actions and preferences such as logins, language, font sizes and other display preferences, over a period of time. These cookies are set by the user and are called first party cookies. This website also uses third party cookies which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. 

Cookies are generally used to make websites work more efficiently, as well as to provide information to the owners of the website. 

There are two broad categories of cookies: 

  • First party cookies – Served directly by Cinnamon Hotel Management Limited to your computer or mobile device. 

  • Third party cookies – Served by a third party on our behalf. We use third party cookies for functionality, performance, analytics, advertising and social media purposes. 

Cookies can remain on your computer or mobile device for different periods of time. While some cookies are ‘session cookies’ which exist only while your browser is open and are deleted automatically when the browser is closed, other cookies are ‘permanent cookies’, which are stored even after a browser is closed. These permanent cookies can be used by the Website to recognise the user’s computer when a browser is opened for surfing the internet. 

 

HOW DO WE USE COOKIES? 

We use cookies for the following purposes: 

  • Supporting the user in navigation; 

  • Facilitate in registration to our events (if any), login, and assist in ability to provide feedback; 

  • Scrutinising use of our products, services or applications by the user; 

  • Assisting with our promotional and marketing efforts. (including behavioural advertising) 

  • Determining if the user has agreed (or not) to our use of cookies on this site 

All of the above allows us to customise and enhance the user’s online experience; and enable CHML and third parties to advertise both on and off this Website. 

 

WHAT TYPES OF COOKIES DO WE USE AND WHAT ARE THEY USED FOR? 

The types of cookies that are utilised can be listed as follows: 

  • Necessary Cookies 

Necessary cookies are data files that are essential for website purposes. These cookies are mandatory because they make the website and any other services that are offered by the website, available to the user. These cookies enable functions such as transactional pages and secure login accounts. 

  • Preferences Cookies 

Preferences Cookies store information about choices you’ve made while browsing the site and they allow us to tailor the website according to your preferences. These cookies are especially useful to us when the user is recurrent since it enables us to understand how our website is used and saves your login details to make it easier to log in at a later time. 

  • Statistics Cookies 

Statistics cookies are used to analyse how the website is accessed and used. These cookies allow us to understand the performance of the website in order to provide the user with a more focused experience while enabling us to maintain, operate and continually improve the website. 

  • Marketing Cookies (Advertising and Social media) 

We allow third party companies, including third party advertising companies to place cookies on our website. These cookies allow such companies to track the user’s activity across various sites where they display advertisements and record the user’s activities in order to display curated advertisements in the future. These cookies allow third parties and us to track which types of advertisements the user has seen and the duration of observing them. This information primarily assists in helping the company to tailor the ads you see, and to measure the effectiveness of ads. 

 

You can at any time change or withdraw your consent from the Cookie Declaration on our website. 

Your consent applies to the following domains: www.cinnamonhotels.com 

 

JURISDICTION 

We are incorporated in Sri Lanka and therefore operate under the Laws of Sri Lanka. Your booking together with these terms and conditions shall be subject to Sri Lankan law.

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