A message to our Guests as you prepare to travel again
*Ayubowan is the traditional Sri Lankan greeting with a slight bow and joined palms. It means may you live long.
At Cinnamon Hotels & Resorts, we passionately believe that this world is meant to be explored, including this beautiful little island that is Sri Lanka. And whenever our valuable guests feel comfortable to do so, we’re ready to safely welcome them through our doors once more for a holiday that they truly deserve, that is truly inspiring.
Now, more than ever, the health and wellbeing of our guests is our top priority, and we’re making sure our hotel teams have everything they need to keep everyone, including themselves, safe.
We have implemented the Cinnamon Standard for Care and Cleanliness through Cinnamon Care to deliver a safe and unobtrusive experience at our properties. These measures are in strict adherence to the domestic and World Health Organization guidelines.
The Cinnamon Standard for Care and Cleanliness
A holistic approach is taken to sanitation across all hotel spaces. Enhanced measures include high frequency cleaning and disinfection of guest areas, use of approved disinfectants against the COVID-19 virus and other bacteria, compliance for supply chain deliveries, and cleaning protocols for culinary and housekeeping areas. We’ve also made modifications to limit contact and maintain the required distance stipulated for physical distancing through seating arrangements in public areas and restaurants. Airport transfers, check-in and check-out procedures, use of hotel facilities such as the pool, the gym and sports activities and banqueting have been enhanced to meet the Standard. Click here to view the full document.
For Your Convenience
We’ve adjusted our reservations policy to offer flexible booking options. Existing and new bookings can be changed or
cancelled at no charge up to 24 hours prior to arrival.
Our hotels and resorts will be open for room bookings shortly. We are pleased to announce that our restaurants at Cinnamon Grand, Cinnamon Lakeside and Cinnamon Red are open for walk-in guests. We encourage prior reservations.
We accept banquet reservations. The decision on dates and availability will be subject to review based on the health and safety measures stipulated by the Authorities. Cinnamon’s guidelines for banqueting facilities can be viewed in full detail here.
Travel confidently with our transfer partner in the Maldives : watch video
SLTDA ‘Safe & Secure’ Compliance Certification
We are happy to announce that Cinnamon Hotels & Resorts is one of the first hotel chains to receive the ‘Safe
& Secure’ certification awarded by the Sri Lanka Tourism Development Authority (SLTDA).
SLTDA introduced the ‘Safe & Secure’ compliance certification to registered hotels and other service providers in tourism as a preliminary step in preparing the tourism industry to welcome international travelers when the country reopens.
KPMG Sri Lanka is the SLTDA appointed independent professional body to conduct the audit process to ensure that the registered accommodation / service provider has implemented the COVID-19 operational guidelines and health protocols introduced by SLTDA.
On successful completion of the audit process by KPMG, the final review and certification was done by the Ministry of Health, Sri Lanka
Click on below links to view the compliance certificate received by each property:
Cinnamon Grand Colombo
Cinnamon Lakeside Colombo
Cinnamon Red Colombo
Cinnamon Bentota Beach
Cinnamon Bey Beruwala
Cinnamon Wild Yala
Cinnamon Citadel Kandy
Cinnamon Lodge Habarana
Habarana Village by Cinnamon
Trinco Blu by Cinnamon
Safety Stamp from World Travel and Tourism Council (WTTC)
Recognizing the safety protocols introduced by the Sri Lankan Government along with standards mandated by the SLTDA
to ensure the safety of domestic and international travellers, Sri Lanka was recently awarded with the World Travel
and Tourism Council’s (WTTC) ‘Safe Travels’ stamp.
The WTTC’s ‘Safe Travels’ stamp is the first of its kind, specifically designed to combat the effects of COVID-19 and similar outbreaks. Recognized and embraced by the United Nations World Tourism Organization (UNWTO), the stamp allows travellers to explore the globe whilst ensuring their safety.
We look forward to welcoming you at our Hotels, so that we can serve you the very best of Cinnamon hospitality!