Cinnamon Gift Cards - FAQs

The Cinnamon Hotels & Resorts Gift Card is a digital monetary gift card that can be redeemed towards luxurious stays, exceptional dining, rejuvenating spa treatments, and a range of memorable experiences across participating Cinnamon Hotels & Resorts properties. It is the perfect gift for birthdays, anniversaries, celebrations, special occasions, or simply to say thank you.

Your Gift Card is valid for redemption at all 17 Cinnamon Hotels & Resorts properties across Sri Lanka and the Maldives. It may be used towards accommodation, dining, spa treatments, and other eligible on-property goods, services, and experiences provided directly by Cinnamon Hotels & Resorts.

Cinnamon Hotels & Resorts Gift Cards are available for purchase in LKR. 

Cinnamon Hotels & Resorts Gift Cards are available in LKR only. 

• LKR: Gift Cards are available from LKR 1,000 up to LKR 100,000.

This is a digital Gift Card and will be sent to the recipient's email address upon successful purchase. There is nothing to print, collect, or post.

Yes. Simply enter the recipient's email address when purchasing the Gift Card, and it will be delivered directly to them.

Yes. You can include a personalised message with your Gift Card. Please note that if you add multiple Gift Cards to your cart for the same recipient email address, the same message will apply to all of them. If you would like to include a different message for each Gift Card, please add each Gift Card to your cart separately.

Gift Cards are valid for one year from the date of purchase, unless otherwise stated or required by applicable law. Gift Cards cannot be redeemed after their expiry date.

Yes. Gift Cards can be redeemed in full or in part and can be used across multiple transactions until the available balance is fully utilised or the Gift Card expires.

Yes. You can use the Check Gift Card Balance option available on the Cinnamon Hotels & Resorts Gift Card website to view the remaining balance on your Gift Card.

If the value of your purchase exceeds the available balance on your Gift Card, the remaining amount must be settled using another accepted payment method.

Gift Cards cannot be combined with offers, promotions, or rates where this is prohibited by the terms and conditions of the respective offer, promotion, or rate.

Yes. Reservations made using a Gift Card remain subject to the standard booking, cancellation, amendment, and no-show policies of the respective Cinnamon Hotels & Resorts property.

Gift Cards are non-refundable, non-transferable, and cannot be exchanged for cash, except where required by applicable law.

No. Gift Cards cannot be used to purchase additional Gift Cards.

Lost, stolen, damaged, or unauthorised Gift Cards cannot be replaced or refunded, unless required by applicable law. We recommend keeping your Gift Card confirmation email and Gift Card details secure

Cinnamon Hotels & Resorts reserves the right to refuse, cancel, or suspend a Gift Card where fraud, misuse, or unauthorised activity is suspected.

Cinnamon Hotels & Resorts reserves the right to amend these Terms & Conditions at any time without prior notice, provided that such changes do not affect the validity of previously issued Gift Cards.

For any assistance relating to your Cinnamon Hotels & Resorts Gift Card, please contact our team at [email protected].