Have questions in mind?

What are the measures in place at the property?

All public areas within the property are monitored through CCTV cameras 24/7. The entrance to the hotel is manned by security personnel.

No outsider is allowed to park their vehicle inside the car park.

The only access point for incoming guests is through the hotel’s main entrance.

Members of the senior team have been assigned for routine checks.

All security officers are briefed daily on the grouping system which is decided by the respective Chief Security Officer at the property.

The premises are patrolled by security personnel from time to time throughout the day.

A record book regarding associates, guest drivers and vehicles is maintained by the security personnel and is reported to the respective authorities at the property.

Strong communication between the hotel administration and security personnel is always maintained.


What are the measures in place for our associates?

Our associates are trained in BCP (Business Continuity Plan) drills including crisis management.

References of all associates have been checked before recruitment to verify the accuracy of details mentioned on their bio-data and to verify their non-alliance with any extremist or terror groups.

Upon joining the organization, every associate complies with the mandatory requirement of providing a police clearance report from their respective police station.

Daily briefings are carried out for all associates, updating them of any information that requires their attention.
 


What are the measures in place for the guests?

Baggage, belongings and identification of resident and non-resident guests are checked by security personnel upon arrival at the hotel.

Staff have been provided training to recognize unusual or suspicious behavior and report it accordingly. The associates have been briefed by the Intelligence Unit of the Sri Lanka Army on means to identify suspicious people and their behavior.

Security personnel from the Sri Lanka Army and Sri Lanka Police are deployed at the hotel as and when necessary.

We request guests to avoid face coverings that hinder identification.

Meeting points have been assigned at each property in case of emergency such as fire alarm, terrorist intrusion, etc.


How do I make payments for my booking?

Payments can be done remotely, once credit card details are provided.


Do you offer any scuba-inclusive deals for divers?

Request you to reach out to our Dive School directly for more information on the same.


What is the best time to do snorkeling?

The best time to explore the underwater life in Sri Lanka is between March and September.


What are the traditional festivals in Sri Lanka?

We celebrate Vesak Poya, Kandy Esala Perahera, Sinhala and Tamil New Year, Maha Shivaratri, Thai Pongal and Ramadan.


Is it possible to book a tour on arrival?

This would depend on the type of excursions and seasonality.


What are the unique safari locations?

You could choose to enjoy a safari at the following places:

Yala National Park, Bundala National Park, Udawattakele National Park, Wilpattu National Park, Sinharaja Forest, Kumana National Park, Minneriya National Park, Kaudulla National Park, Hurulu Eco- Park and Horton Plains National Park.


What are the different types of safaris and tours one can enjoy in Sri Lanka?

The different types of safaris you can enjoy here are:

People and Landscape Photo Tour
Photographic Elephant Safari
Leopard and Elephant Safari
Wildlife Safari/ Wildlife and Culture Tour
Leopard Photo Tours
Marine Mammal Tour
Bird Watching and Rainforest Tour


What are the different types of wild animals in Sri Lanka?

The different types of wild animals that can be found in Sri Lanka are leopards, elephants, sloth bears, crocodiles and monkeys. Blue whales, sperm whales and dolphins also make our country their home.


Is it possible to book excursions online?

Yes, it’s possible. Please visit https://www.cinnamonnaturetrails.com/


What is the best time to see migratory birds and where?

Yala, Habarana, Kandy and Trincomalee are home to a diverse species of migratory birds between October and April.


Is it possible to book a private jeep or is it has to be shared?

Depending on your comfort, jeeps can be booked for individuals as well as in groups.


What is the best time to visit the Yala National Park?

The best time to experience the wilderness at Yala National Park is between June and November.


What is the best whale watching period?

Whale-watching can be enjoyed the best at Trincomalee from March to April, and at Mirissa from November to April.


Can we book adjacent rooms?

Kindly note that the location of rooms will be subject to availability on arrival. However, we will try our best to accommodate your request.


Do you have free Wifi?

We offer free WiFi to all our guests. The WiFi password can be collected from the front office of the hotel when checking-in.


Do you provide driver’s accommodation?

We provide driver’s accommodation free of charge at the driver’s quarters (subject to availability on arrival). Meals are charged separately at staff-meal quarters.


Can you provide a baby cot?

Yes, we will be happy to provide one baby cot, at no extra cost for your room.


Can I have an early check-in or a late check-out?

We can arrange for an early check-in from 7 am onwards at an extra cost of - USD 50 per room. Late check-out can be scheduled upto 6 pm at an extra cost of USD 50 per room.

In case of a late check-out after 6 pm or early an check-in before 7 am, 100% of the total room rate will be charged.

* Both an early check-in and late check-out will be strictly subject to availability.

P.S.: In case of an early arrival, you can leave your bags with us until the check-in. Meanwhile, please feel free to enjoy the other facilities offered at the hotel.


What are your check-in and check-out timings?

Our check-in time is 2.30 pm and check-outs are done at 12 pm.


Do you have smoking rooms?

Unfortunately we do not offer smoking rooms at our resorts. However, smoking is permitted in the private balcony attached to your room.


Do you have non-smoking rooms?

We are pleased to confirm that all our rooms are non-smoking.


What are the tourist attractions in Sri Lanka?

The most popular tourist attractions are Sigiriya, Adam's Peak, Galle Town, Yala National Park, Polonnaruwa, Bentota, Beruwala, Kandy, Nuwara Eliya and Arugam Bay.


How is the shopping experience and the nightlife in Sri Lanka?

Sri Lanka is best known for Ceylon Tea, handicrafts and precious stones. However, you could also shop for clothes, lacquer-ware, handmade silver and brass objects. Nightlife in the country can be experienced in its best spirits at Colombo’s roulettes and pubs.


What is the local Sri Lankan cuisine?

Our local, traditional food consists of rice and curry, kottu and hoppers.


What’s the best mode of transport in Sri Lanka?

You can use public transport, air conditioned vehicles or Tuk Tuks. Cab services through online apps like Pick Me and Uber are available too.


Is Sri Lanka a safe country to travel?

Sri Lanka is safe for travellers. Most travellers find us friendly and hospitable.


Where are the best beaches in Sri Lanka?

The most beautiful beaches are located in Beruwala, Bentota and Galle.


Do you need a visa to visit Sri Lanka?

Yes, anyone wishing to visit Sri Lanka needs to apply for a visa before travelling to the country.


We’re celebrating our anniversary at your resort. Can we expect anything special?

Thank you for choosing us to mark this special occasion. We await your arrival with a heavenly cake. Speak to us when you’re here and we’ll help you celebrate this beautiful occasion with a romantic dinner.


Do you accommodate day visits?

Yes, we can assist with arranging day visits to the resort from morning to evening. Kindly get in touch via email for further details.


Do you have a pool?

Yes, we do have a pool at the resort for all our guests.


What activities are offered at the resort?

We house a spa and can arrange for activities like diving, snorkelling, other water sports and day-excursions.


How much do you charge for WiFi?

It is charged at 6.72 USD for 24 hours.


Can you provide a specific room number for our impending stay?

We have noted your room request and upon availability, we will be happy to assist you accordingly. However, we are not in a position to guarantee the request as room allocations are done only one day prior to arrivals.


Do you offer anything special on birthdays?

We love bringing in birthdays as much as you do. How about a divine cake from us?


Do you offer anything special to honeymooners?

As a congratulatory token, we offer a complimentary fruit basket and a bottle of wine to honeymooners.


What kind of electric plugs do you offer at the resort?

We provide UK standard 3 pin plugs.


Do you allow drones at the resort?

The resort is a frequent seaplane-flying area. So, for safety and privacy reasons, drone-flying is not permitted.


How is the weather at the Maldives?

The Maldives is located at the equator and experiences a monsoonal climate. The Maldives has two distinct seasons; the dry season and the wet season.


Do you offer vegetarian food at the resort?

We serve international spreads across our restaurants and we offer vegetarian options as well. However, if you have any specific requests, you may contact the front desk on arrival for assistance.


Which currency do you accept at the resort?

We accept USD, Euros, Pound Sterling in currency and debit/ credit cards from Amex, Visa & Mastercard. We do not exchange currency at our property. However, this facility is available at the airport and furthermore, currency rates can be checked through the bank as it fluctuates on a daily basis.


What precautions should we take against mosquito bites?

While mosquitoes and insects tend to buzz around our tropical weather, we try to use pest-control on a daily basis. However, we advise you to carry your own mosquito repellants.


What are the measures in place at the property?

All public areas within the property are monitored through CCTV cameras 24/7. The entrance to the hotel is manned by security personnel.

No outsider is allowed to park their vehicle inside the car park.

The only access point for incoming guests is through the hotel’s main entrance.

Members of the senior team have been assigned for routine checks.

All security officers are briefed daily on the grouping system which is decided by the respective Chief Security Officer at the property.

The premises are patrolled by security personnel from time to time throughout the day.

A record book regarding associates, guest drivers and vehicles is maintained by the security personnel and is reported to the respective authorities at the property.

Strong communication between the hotel administration and security personnel is always maintained.


What are the measures in place for our associates?

Our associates are trained in BCP (Business Continuity Plan) drills including crisis management.

References of all associates have been checked before recruitment to verify the accuracy of details mentioned on their bio-data and to verify their non-alliance with any extremist or terror groups.

Upon joining the organization, every associate complies with the mandatory requirement of providing a police clearance report from their respective police station.

Daily briefings are carried out for all associates, updating them of any information that requires their attention.


What are the measures in place for the guests?

Baggage, belongings and identification of resident and non-resident guests are checked by security personnel upon arrival at the hotel.

Staff have been provided training to recognize unusual or suspicious behavior and report it accordingly.

The associates have been briefed by the Intelligence Unit of the Sri Lanka Army on means to identify suspicious people and their behavior.

Security personnel from the Sri Lanka Army and Sri Lanka Police are deployed at the hotel as and when necessary.

We request guests to avoid face coverings that hinder identification.

Meeting points have been assigned at each property in case of emergency such as fire alarm, terrorist intrusion, etc.


Is it possible to organize team-building activities at the resorts?

Yes, we can arrange for the same, on request.


Do you have conference facilities?

Yes, we have a meeting center which can accommodate upto 60 pax in a theater style seating.


Do you offer complimentary WiFi?

Only bookings done directly through our website come with complimentary WiFi.


What are the measures in place at the property?

All public areas within the property are monitored through CCTV cameras 24/7. The entrance to the hotel is manned by security personnel.

No outsider is allowed to park their vehicle inside the car park.

The only access point for incoming guests is through the hotel’s main entrance.

Members of the senior team have been assigned for routine checks.

All security officers are briefed daily on the grouping system which is decided by the respective Chief Security Officer at the property.

The premises are patrolled by security personnel from time to time throughout the day.

A record book regarding associates, guest drivers and vehicles is maintained by the security personnel and is reported to the respective authorities at the property.

Strong communication between the hotel administration and security personnel is always maintained.


What are the measures in place for our associates?

Our associates are trained in BCP (Business Continuity Plan) drills including crisis management.

References of all associates have been checked before recruitment to verify the accuracy of details mentioned on their bio-data and to verify their non-alliance with any extremist or terror groups.

Upon joining the organization, every associate complies with the mandatory requirement of providing a police clearance report from their respective police station.

Daily briefings are carried out for all associates, updating them of any information that requires their attention.


What are the measures in place for the guests?

Baggage, belongings and identification of resident and non-resident guests are checked by security personnel upon arrival at the hotel.

Staff have been provided training to recognize unusual or suspicious behavior and report it accordingly. The associates have been briefed by the Intelligence Unit of the Sri Lanka Army on means to identify suspicious people and their behavior.

Security personnel from the Sri Lanka Army and Sri Lanka Police are deployed at the hotel as and when necessary.

We request guests to avoid face coverings that hinder identification.

Meeting points have been assigned at each property in case of emergency such as fire alarm, terrorist intrusion, etc.


Do you have space for both indoor and outdoor weddings?

Yes, we can arrange for indoor and outdoor set-ups.


Is it possible to play music during the event?

Yes, it’s possible. However, it depends on the location and the time of the event as well.


Do you cater based on the requirement for events and weddings?

Yes, the food menu can be customised.


What type of additional services do you provide for events and weddings?

Our wedding packages can be customized on request.


Is it possible to hire a wedding planner/organiser in Sri Lanka?

Yes, there are wedding planners and event management agencies which provide their elaborate services to couples getting married.


What is the best season for a wedding in Sri Lanka?

The weather across Sri Lanka is variable. However, tropical rains can be romantic for a wedding and honeymooners. December to March is great for weddings. The best time to travel to the east coast is during April to September.


What is the best location to host a wedding in Sri Lanka?

From an urban city wedding to one in the hills, or on the beach, you can host a wedding almost across Sri Lanka. However, the best destinations would be Colombo,Kandy,Trincomalee,Bentota,Beruwala,Habarana,Hikkaduwa and Galle.


Do you offer hairstyling and makeup services at the resort?

We are sorry, but we do not offer the same.


Do you offer any special photography packages?

Yes, we can assist with a photography package, on request. Our photography packages at Cinnamon Dhonveli Maldives and Ellaidhoo Maldives by Cinnamon includes:

  • A photoshoot
  • A customised USB drive with all photographs
  • A photo frame
  • A 10 paged album with 8R size photographs

Can you please help us with a wedding package?

Visit our Maldives resort pages for more information


~

Talk to us

Should you need any more information, please reach out to us at