Yes. All our properties are open and operating smoothly as of 1 December 2025. We are ready to welcome guests with the same warmth and care as always.
Yes. Our teams upheld all safety measures throughout the weather conditions, and our resorts are fully prepared to offer a comfortable and reassuring stay.
At present, access to our resorts remains clear, and guests are able to reach their destinations without disruption.
For areas such as Kandy, travellers may be guided through alternative routes if recommended by local authorities.
For the latest verified public information:
• Disaster Management Centre (DMC): https://www.facebook.com/dmc.gov.lk
• Sri Lanka Tourism: https://www.facebook.com/tourismsrilanka.gov.lk
Yes. Guest safety protocols were upheld throughout the weather changes, and all resorts are operating safely.
Several resorts experienced temporary interruptions during the recent weather:
All of these resorts are now fully open and ready to welcome guests.
Guests staying with us remained safe and supported throughout, with our teams present across the resorts at all times.
No. All resort services have resumed in full.
Most activities are operating, with a few temporary adjustments for safety:
• Cinnamon Lodge Habarana and Habarana Village by Cinnamon have resumed excursions, though some cultural and nature sites are still completing safety clearances.
• All water related excursions remain paused until further notice.
• At Cinnamon Citadel Kandy, all excursions are active except those involving water activities.
• At Trinco Blu by Cinnamon, excursions are limited due to the off season.
We will continue to share updates as they are received from the relevant authorities.
All guest facilities across the resorts are safe and available. At Cinnamon Lodge Habarana, the pool underwent essential maintenance.
As planned, the Cinnamon Lodge Habarana pool will reopen to guests from the 9th of December, following essential maintenance work.
Yes. If you would like to adjust your booking, our team is ready to assist and ensure any changes are handled smoothly, in line with our standard modification and cancellation policies. Please contact our reservations hotline +94 112 161 161 or email us at [email protected]
Yes. All standard operating hours remain in place.
Yes. Sri Lanka’s international airports continue to operate with scheduled arrivals and departures taking place as planned.
For updates, please visit: https://www.airport.lk
We are working closely with the John Keells Group and the John Keells Foundation to support community recovery efforts in the areas that were affected.
For updates from Cinnamon Hotels & Resorts, please refer to our official social media channels.
For national information on weather, access, and relief efforts, please visit: