常见问题解答

有问题吗？

热门常见问题解答

到斯里兰卡旅行需要签证吗？

是的，任何想要来斯里兰卡旅行的人都需要先申请好签证。

I have a curfew pass, can i proceed?

We, unfortunately cannot accept curfew passes at this time and would not want to put our guests at any risk, as your safety and wellbeing are one of our top priorities.

Can i use my confirmation as a pass?

Your booking confirmation will not be valid for your commute and we would advise you to refrain from travelling during this time given the islandwide curfew.

What happens to my existing booking for today?

We would be pleased to offer you a date change to a future date, or offer you free cancellation.

When can I make a booking again at your hotel?

Upon lifting of the curfew, our properties will be available for booking however please let us have your contact details so that we may get back to you should there be any changes/developments on our end.

Can I make a reservation for today?

We will not be accepting bookings today due to the island wide curfew that has been imposed.

Are there any travel restrictions pertaining to visiting Sri Lanka?

Travellers to the island are able to continue with their itineraries without any hindrance. The Ministry of Tourism has announced that all tourist sites will remain open for travellers.

Is everything running normally in Sri Lanka with regard to the COVID-19 and the economic issues?

With the island-wide vaccination drives and safety procedures, Sri Lanka has been able to effectively manage and curb the adverse effects of COVID-19.

Further to that, in accordance with Cinnamon Care – the brand’s very own health and safety standard for care and cleanliness - comprehensive safety and hygiene measures are carried out at all our properties, and all our staff are trained to maintain stringent health and safety practices.

The government has also recently removed the requirement for pre-departure PCR tests and invites all double-vaccinated tourists to visit Sri Lanka without any quarantine requirements.

How are the recent changes in Sri Lanka and the challenges faced right now, affect the operation/services you provide? Will there be any difference in the services you offer?

As a responsible hotel group, we always adhere to business continuity plans to enable us to ensure business as usual. We can assure you that there will be no difference in the level of services offered by us, as our operational teams have contingency plans in place to face any potential shortages in the market. We remain committed to our Standard Operational Practices (SOP) and Minimum Quality Standards (MQS) to ensure consistency and service excellence at every guest touchpoint.

Are the recent Import bans affecting your service in any way? What can we expect?

As a homegrown Sri Lankan Brand, we always bring the best of local experiences with an international flavour. We ensure all our service level deliveries, F&B etc., will be delivered as per our minimum quality service standards without any compromise.

I am concerned about the news on riots, food and petrol shortage. What is the status at your hotel regarding food etc.? What is the situation on transportation?

As a reputed hotel chain in the country, we ensure that our services are offered with no compromise. We reassure you that there are no shortages whatsoever, in any of our offerings.

Are there power cuts across Sri Lanka? Do you have power generators in the hotels?

Yes, the country has been experiencing some frequent power cuts - however, all the properties under our group operate with power generators, therefore there is no disruption of power at our hotels.

如何支付预定费用？

在我们提供信用卡详细信息后，您就可以远程付款。

为潜水者提供水肺相关设施吗？

请您直接联系我们的潜水学校，了解更多相关信息。

什么时候是浮潜的最佳时间？

探索斯里兰卡水下生活的最佳时间是3月至9月。

斯里兰卡有哪些传统节日？

我们庆祝卫塞节、康提佛牙节、湿婆节、泰米尔收获节和宰牲节。

可否在到达后再预定？

这取决于短途旅行的类型和季节。

有哪些独特的游猎地点？

您可以选择在以下几个地方享受游猎：

雅拉国家公园、本达拉国家公园、乌达瓦塔克勒国家公园、威帕杜国家公园、辛哈拉森林、库曼那国家公园、米内日亚国家公园、卡杜拉国家公园、胡鲁鲁生态公园和霍顿平原国家公园。。

斯里兰卡有哪些不同类型的游猎和旅行？

您能享受的不同类型的游猎如下：

人与景观摄影之旅
大象拍摄游猎
豹与大象游猎
野生游猎/野生和文化之旅
豹摄影之旅
海洋哺乳动物之旅
观鸟和雨林之旅

斯里兰卡有哪些不同类型的野生动物？

在斯里兰卡可以看到的野生动物有：豹子、大象、懒熊、鳄鱼和猴子。斯里兰卡还是蓝鲸、抹香鲸和海豚的栖息地。

可以在线预订短途旅行吗？

是的，请访问 https://www.cinnamonnaturetrails.com/

什么时候是观看候鸟的最佳时间以及最佳地点在哪里？

从10月至4月，雅拉、哈巴拉那、康提和亭可马里是各种候鸟的栖息地。

是否可以预订私人吉普车？还是必须集体预定？

根据您的舒适度，吉普车可以个人或团体预订。

什么时候是参观雅拉国家公园的最佳时间？

在雅拉国家公园体验荒野的最佳时间是6月至11月。

什么时候是最佳观鲸期？

亭可马里的最佳观鲸期是3月至4月，而美蕊沙则是从11月至4月。

可以预定相邻的客房吗？

请注意，客房的位置根据到达时的供应情况而定。 但是，我们会尽力满足您的要求。

有免费Wifi 吗？

我们为所有客人提供免费WiFi。 客人可在办理入住时从酒店前台获取WiFi密码。

提供司机住宿吗？

我们在司机宿舍免费提供司机住宿（根据抵达时的情况而定）。 餐费在与员工用餐分开收费。

可以提供婴儿床吗？

是的，我们很乐意为您免费提供一张婴儿床。

我可以提前办理入住或推迟退房吗？

我们可以安排从早上7点开始提前办理入住，但需支付每间客房50美元的额外费用。 退房可延迟至下午6点，每间客房也需支付50美元的额外费用。

如有下午6点 以后退房或早上7点前入住的情况，则需支付该客房100%的房费。

*提前入住和延迟退房都严格根据房间供应情况而定。

P.S.：如果提前抵达，您可以暂存携带行李直至办理入住。 同时，请随时享受酒店提供的其他设施。

什么时候可以办理入住和退房？

办理入住时间是下午2：30，退房时间为中午12点。

有吸烟客房吗？

很抱歉，我们度假村不提供吸烟客房，但您客房内的私人阳台是允许抽烟的。

有禁烟客房吗？

我们很高兴地确认所有的客房都禁止吸烟。

斯里兰卡有哪些旅游景点？

最受欢迎的旅游景点有：狮子岩、亚当峰、加勒镇、雅拉国家公园、波隆纳鲁瓦古城、本托塔、康提、努沃勒埃利耶和阿鲁甘湾。

斯里兰卡的购物体验和夜生活如何？

斯里兰卡因锡兰茶，手工艺品和宝石而闻名。但您也可以购买衣服、漆器、手工银和黄铜制品。 在科伦坡的轮盘和酒吧，您可以体验到最好的夜生活。

斯里兰卡当地的食物有哪些？

我们传统的当地食物包括大米、咖喱、炒饼和薄饼。

在斯里兰卡最好的交通方式是什么？

您可以使用公共交通、空调车或三轮车。也可以通过网络应用程序Pick Me和Uber呼叫出租车服务。

到斯里兰卡旅行安全吗？

斯里兰卡对于游客来说非常安全，大多数游客都觉得我们热情好客。

斯里兰卡最好的海滩有哪些？

最美丽的海滩位于贝鲁沃勒、本托塔和加勒。

到斯里兰卡旅行需要签证吗？

是的，任何想要来斯里兰卡旅行的人都需要先申请好签证。

What do I need to know about PCR Tests?

Download to know more.

我们将在度假村庆祝周年纪念日，请问有什么特别之处？

感谢您选择我们度假村来纪念这一特殊时刻。 我们等待您的到来并将奉上优质蛋糕。 当您到达时，请与我们联系，我们将帮助您在浪漫的晚餐中庆祝这个美好的时刻。

提供一日游服务吗？

是的，我们从早到晚可以协助安排一日游。 请通过电子邮件与我们联系以获取更多详情信息。

有游泳池吗？

是的，我们有一个游泳池供所有宾客使用。

度假村有什么活动？

我们设有一个水疗中心，可以安排潜水、浮潜、其他水上运动和一日游等活动。

请问Wifi是如何收费的？

WiFi is free of charge for all guests

可以提供即将入住的具体客房号码吗？

我们已经注意到您的客房要求，如有空房，我们很乐意帮助您。但是我们不能做出保证，因为房间的分配仅在您抵达的前一天才完成。

对于庆生的旅行者，有什么特别之处？

我们和您一样喜爱生日，我们会送您一份生日蛋糕？

对于蜜月旅行者，有什么特别之处？

为庆祝您喜结连理，我们为蜜月旅行者免费提供一份果篮和一瓶葡萄酒。

度假村提供什么类型的插头？

我们提供英式标准三孔插头。

度假村中允许使用无人机吗？

度假村是一个忙碌的水上飞机飞行区。 因此，出于安全和隐私考虑，不允许使用无人机。

马尔代夫气候如何？

马尔代夫位于赤道，属于季风气候，主要分为两个明显季节：旱季和雨季。

度假村供应素食吗？

我们的餐厅供应国际化美食，素食也在其中。 但是，如果您有任何具体要求，您可以在抵达时联系前台寻求帮助。

度假村接受哪些货币？

我们接受美元、欧元和英镑的现金。或是Amex、Visa、Mastercard的借记卡/信用卡。我们度假村没有货币兑换服务。但您可以在机场进行兑换。此外，各国汇率每天都在波动，您可以通过银行进行查看。

什么预防措施可以用来防止蚊虫叮咬？

在热带气候，蚊子和昆虫常常在我们周围嗡嗡作响，所以我们酒店每天都进行害虫防治。 但我们仍建议您随身携带驱蚊剂。

热门常见问题解答

Can I make a reservation for today?

We will not be accepting bookings today due to the island wide curfew that has been imposed.

I have a curfew pass, can i proceed?

We, unfortunately cannot accept curfew passes at this time and would not want to put our guests at any risk, as your safety and wellbeing are one of our top priorities.

Can i use my confirmation as a pass?

Your booking confirmation will not be valid for your commute and we would advise you to refrain from travelling during this time given the islandwide curfew.

What happens to my existing booking for today?

We would be pleased to offer you a date change to a future date, or offer you free cancellation.

When can I make a booking again at your hotel?

Upon lifting of the curfew, our properties will be available for booking however please let us have your contact details so that we may get back to you should there be any changes/developments on our end.

Are there any travel restrictions pertaining to visiting Sri Lanka?

Travellers to the island are able to continue with their itineraries without any hindrance. The Ministry of Tourism has announced that all tourist sites will remain open for travellers.

Is everything running normally in Sri Lanka with regard to the COVID-19 and the economic issues?

With the island-wide vaccination drives and safety procedures, Sri Lanka has been able to effectively manage and curb the adverse effects of COVID-19.

Further to that, in accordance with Cinnamon Care – the brand’s very own health and safety standard for care and cleanliness - comprehensive safety and hygiene measures are carried out at all our properties, and all our staff are trained to maintain stringent health and safety practices.

The government has also recently removed the requirement for pre-departure PCR tests and invites all double-vaccinated tourists to visit Sri Lanka without any quarantine requirements.

How are the recent changes in Sri Lanka and the challenges faced right now, affect the operation/services you provide? Will there be any difference in the services you offer?

As a responsible hotel group, we always adhere to business continuity plans to enable us to ensure business as usual. We can assure you that there will be no difference in the level of services offered by us, as our operational teams have contingency plans in place to face any potential shortages in the market. We remain committed to our Standard Operational Practices (SOP) and Minimum Quality Standards (MQS) to ensure consistency and service excellence at every guest touchpoint.

Are the recent Import bans affecting your service in any way? What can we expect?

As a homegrown Sri Lankan Brand, we always bring the best of local experiences with an international flavour. We ensure all our service level deliveries, F&B etc., will be delivered as per our minimum quality service standards without any compromise.

I am concerned about the news on riots, food and petrol shortage. What is the status at your hotel regarding food etc.? What is the situation on transportation?

As a reputed hotel chain in the country, we ensure that our services are offered with no compromise. We reassure you that there are no shortages whatsoever, in any of our offerings.

Are there power cuts across Sri Lanka? Do you have power generators in the hotels?

Yes, the country has been experiencing some frequent power cuts - however, all the properties under our group operate with power generators, therefore there is no disruption of power at our hotels.

What do I need to know about PCR Tests?

Download to know more.

你有会议设施吗？

是的，我们有一个剧院式座位的会议中心，最多可容纳60人。

提供免费的Wifi吗？

只有通过我们网站直接预订的宾客才能使用免费WiFi。

热门常见问题解答

热门常见问题解答

Can I make a restaurant reservation?

Yes, we accept bookings for our restaurants at our City hotels. Restaurants are functional with approved health and safety precautions.

 

Can I make an event booking? Are you taking reservations for future events?

Yes, we are taking reservations for bookings after 1 May 2020. However, the decision on dates and availability may be subject to review given the developments in the country.

有室内和室外婚礼的场地吗？

是的，我们可以安排室内和室外布置。

是否可能在活动上播放音乐？

是的，有可能。但也要根据活动的地点和时间而定。

是否根据活动和婚礼的要求来提供服务？

是的，食物菜单可以定制。

活动和婚礼有哪些类型的附加服务？

我们的婚礼套餐可根据要求定制。

是否可能在斯里兰卡聘请婚礼策划师/组织者？

是的，有婚礼策划师和活动管理机构为新婚夫妇提供精心服务。

是否可能在度假村组织团建活动？

是的，我们可以根据要求做同样的安排。

什么时候是在斯里兰卡举行婚礼的最佳季节？

斯里兰卡的天气变幻莫测。 但热带雨水对于婚礼和蜜月旅行者来说是非常浪漫的。 12月至3月非常适合举办婚礼。 前往东海岸的最佳时间是4月至9月。

斯里兰卡举办婚礼的最佳地点在哪里？

在斯里兰卡，从城市婚礼到山川或海滩婚礼，任君挑选。最佳地点是科伦坡、康提、亭可马里、本托塔、贝鲁沃勒、哈巴拉那、希克杜沃和加勒。

What do I need to know about PCR Tests?

Download to know more.

度假村提供发型和化妆服务吗？

度假村提供美发化妆服务吗？

提供任何特殊的摄影套餐吗？

是的，我们可以根据您的要求提供摄影套餐。在马尔代夫肉桂梦幻岛酒店套餐价格是每对555美元，而在马尔代夫埃拉胡岛肉桂度假村则是每对850美元。套餐包括：

  • 拍摄照片
  • 含有所有照片的定制USB存储器
  • 一个相框
  • 一本10页，8R照片大小的相册

可以帮我们定制婚礼套餐吗？

请参阅我们主页的“活动举办”区，或访问马尔代夫肉桂梦幻岛酒店和马尔代夫埃拉胡岛肉桂度假村的网站。

热门常见问题解答

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