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常见问题解答
有问题吗？
I have a curfew pass, can i proceed?
We, unfortunately cannot accept curfew passes at this time and would not want to put our guests at any risk, as your safety and wellbeing are one of our top priorities.
Can i use my confirmation as a pass?
Your booking confirmation will not be valid for your commute and we would advise you to refrain from travelling during this time given the islandwide curfew.
What happens to my existing booking for today?
We would be pleased to offer you a date change to a future date, or offer you free cancellation.
When can I make a booking again at your hotel?
Upon lifting of the curfew, our properties will be available for booking however please let us have your contact details so that we may get back to you should there be any changes/developments on our end.
Can I make a reservation for today?
We will not be accepting bookings today due to the island wide curfew that has been imposed.
Are there any travel restrictions pertaining to visiting Sri Lanka?
Travellers to the island are able to continue with their itineraries without any hindrance. The Ministry of Tourism has announced that all tourist sites will remain open for travellers.
Is everything running normally in Sri Lanka with regard to the COVID-19 and the economic issues?
With the island-wide vaccination drives and safety procedures, Sri Lanka has been able to effectively manage and curb the adverse effects of COVID-19.
Further to that, in accordance with Cinnamon Care – the brand’s very own health and safety standard for care and cleanliness - comprehensive safety and hygiene measures are carried out at all our properties, and all our staff are trained to maintain stringent health and safety practices.
The government has also recently removed the requirement for pre-departure PCR tests and invites all double-vaccinated tourists to visit Sri Lanka without any quarantine requirements.
How are the recent changes in Sri Lanka and the challenges faced right now, affect the operation/services you provide? Will there be any difference in the services you offer?
As a responsible hotel group, we always adhere to business continuity plans to enable us to ensure business as usual. We can assure you that there will be no difference in the level of services offered by us, as our operational teams have contingency plans in place to face any potential shortages in the market. We remain committed to our Standard Operational Practices (SOP) and Minimum Quality Standards (MQS) to ensure consistency and service excellence at every guest touchpoint.
Are the recent Import bans affecting your service in any way? What can we expect?
As a homegrown Sri Lankan Brand, we always bring the best of local experiences with an international flavour. We ensure all our service level deliveries, F&B etc., will be delivered as per our minimum quality service standards without any compromise.
I am concerned about the news on riots, food and petrol shortage. What is the status at your hotel regarding food etc.? What is the situation on transportation?
As a reputed hotel chain in the country, we ensure that our services are offered with no compromise. We reassure you that there are no shortages whatsoever, in any of our offerings.
Are there power cuts across Sri Lanka? Do you have power generators in the hotels?
Yes, the country has been experiencing some frequent power cuts - however, all the properties under our group operate with power generators, therefore there is no disruption of power at our hotels.
如何支付预定费用？
为潜水者提供水肺相关设施吗？
什么时候是浮潜的最佳时间？
斯里兰卡有哪些传统节日？
可否在到达后再预定？
有哪些独特的游猎地点？
您可以选择在以下几个地方享受游猎：
雅拉国家公园、本达拉国家公园、乌达瓦塔克勒国家公园、威帕杜国家公园、辛哈拉森林、库曼那国家公园、米内日亚国家公园、卡杜拉国家公园、胡鲁鲁生态公园和霍顿平原国家公园。。
斯里兰卡有哪些不同类型的游猎和旅行？
斯里兰卡有哪些不同类型的野生动物？
可以在线预订短途旅行吗？
什么时候是观看候鸟的最佳时间以及最佳地点在哪里？
是否可以预订私人吉普车？还是必须集体预定？
什么时候是参观雅拉国家公园的最佳时间？
什么时候是最佳观鲸期？
可以预定相邻的客房吗？
有免费Wifi 吗？
提供司机住宿吗？
可以提供婴儿床吗？
我可以提前办理入住或推迟退房吗？
我们可以安排从早上7点开始提前办理入住，但需支付每间客房50美元的额外费用。 退房可延迟至下午6点，每间客房也需支付50美元的额外费用。
如有下午6点 以后退房或早上7点前入住的情况，则需支付该客房100%的房费。
*提前入住和延迟退房都严格根据房间供应情况而定。
P.S.：如果提前抵达，您可以暂存携带行李直至办理入住。 同时，请随时享受酒店提供的其他设施。
什么时候可以办理入住和退房？
有吸烟客房吗？
有禁烟客房吗？
斯里兰卡有哪些旅游景点？
斯里兰卡的购物体验和夜生活如何？
斯里兰卡当地的食物有哪些？
在斯里兰卡最好的交通方式是什么？
到斯里兰卡旅行安全吗？
斯里兰卡最好的海滩有哪些？
到斯里兰卡旅行需要签证吗？
What do I need to know about PCR Tests?
我们将在度假村庆祝周年纪念日，请问有什么特别之处？
提供一日游服务吗？
有游泳池吗？
度假村有什么活动？
请问Wifi是如何收费的？
可以提供即将入住的具体客房号码吗？
对于庆生的旅行者，有什么特别之处？
对于蜜月旅行者，有什么特别之处？
度假村提供什么类型的插头？
度假村中允许使用无人机吗？
马尔代夫气候如何？
度假村供应素食吗？
度假村接受哪些货币？
我们接受美元、欧元和英镑的现金。或是Amex、Visa、Mastercard的借记卡/信用卡。我们度假村没有货币兑换服务。但您可以在机场进行兑换。此外，各国汇率每天都在波动，您可以通过银行进行查看。
什么预防措施可以用来防止蚊虫叮咬？
Can I make a reservation for today?
We will not be accepting bookings today due to the island wide curfew that has been imposed.
I have a curfew pass, can i proceed?
We, unfortunately cannot accept curfew passes at this time and would not want to put our guests at any risk, as your safety and wellbeing are one of our top priorities.
Can i use my confirmation as a pass?
Your booking confirmation will not be valid for your commute and we would advise you to refrain from travelling during this time given the islandwide curfew.
What happens to my existing booking for today?
We would be pleased to offer you a date change to a future date, or offer you free cancellation.
When can I make a booking again at your hotel?
Upon lifting of the curfew, our properties will be available for booking however please let us have your contact details so that we may get back to you should there be any changes/developments on our end.
Are there any travel restrictions pertaining to visiting Sri Lanka?
Travellers to the island are able to continue with their itineraries without any hindrance. The Ministry of Tourism has announced that all tourist sites will remain open for travellers.
Is everything running normally in Sri Lanka with regard to the COVID-19 and the economic issues?
With the island-wide vaccination drives and safety procedures, Sri Lanka has been able to effectively manage and curb the adverse effects of COVID-19.
Further to that, in accordance with Cinnamon Care – the brand’s very own health and safety standard for care and cleanliness - comprehensive safety and hygiene measures are carried out at all our properties, and all our staff are trained to maintain stringent health and safety practices.
The government has also recently removed the requirement for pre-departure PCR tests and invites all double-vaccinated tourists to visit Sri Lanka without any quarantine requirements.
How are the recent changes in Sri Lanka and the challenges faced right now, affect the operation/services you provide? Will there be any difference in the services you offer?
As a responsible hotel group, we always adhere to business continuity plans to enable us to ensure business as usual. We can assure you that there will be no difference in the level of services offered by us, as our operational teams have contingency plans in place to face any potential shortages in the market. We remain committed to our Standard Operational Practices (SOP) and Minimum Quality Standards (MQS) to ensure consistency and service excellence at every guest touchpoint.
Are the recent Import bans affecting your service in any way? What can we expect?
As a homegrown Sri Lankan Brand, we always bring the best of local experiences with an international flavour. We ensure all our service level deliveries, F&B etc., will be delivered as per our minimum quality service standards without any compromise.
I am concerned about the news on riots, food and petrol shortage. What is the status at your hotel regarding food etc.? What is the situation on transportation?
As a reputed hotel chain in the country, we ensure that our services are offered with no compromise. We reassure you that there are no shortages whatsoever, in any of our offerings.
Are there power cuts across Sri Lanka? Do you have power generators in the hotels?
What do I need to know about PCR Tests?
你有会议设施吗？
提供免费的Wifi吗？
Can I make a restaurant reservation?
Yes, we accept bookings for our restaurants at our City hotels. Restaurants are functional with approved health and safety precautions.
Can I make an event booking? Are you taking reservations for future events?
Yes, we are taking reservations for bookings after 1 May 2020. However, the decision on dates and availability may be subject to review given the developments in the country.
有室内和室外婚礼的场地吗？
是否可能在活动上播放音乐？
是否根据活动和婚礼的要求来提供服务？
活动和婚礼有哪些类型的附加服务？
是否可能在斯里兰卡聘请婚礼策划师/组织者？
是否可能在度假村组织团建活动？
什么时候是在斯里兰卡举行婚礼的最佳季节？
斯里兰卡举办婚礼的最佳地点在哪里？
What do I need to know about PCR Tests?
度假村提供发型和化妆服务吗？
提供任何特殊的摄影套餐吗？
是的，我们可以根据您的要求提供摄影套餐。在马尔代夫肉桂梦幻岛酒店套餐价格是每对555美元，而在马尔代夫埃拉胡岛肉桂度假村则是每对850美元。套餐包括：
- 拍摄照片
- 含有所有照片的定制USB存储器
- 一个相框
- 一本10页，8R照片大小的相册
可以帮我们定制婚礼套餐吗？
+94770632974 / 94712690913
